Privacy Policy

1. Who We Are and Scope

SkillBets provides a simulation and analytics platform for sports predictions using virtual currency only. This Policy applies to your use of the Service. If you do not agree with this Policy, please do not use the Service.

2. Information We Collect

• Account Information: Username, Name, Surname, Email, Telephone Number, Date of Birth (18+ check), Password (stored securely using hashing), and optional Promo Code.
• Service Usage Data: Simulated picks, confidence settings, outcomes, virtual currency balances and adjustments, leaderboards, preferences, and in-app interactions.
• Device and Log Data: IP address, device and browser type, operating system, referring pages, pages visited, timestamps, and diagnostic logs.
• Communications: Support requests, emails, and other messages you send to us.
• Cookies and Similar Technologies: We use essential, preference, and analytics cookies. See the Cookies section below for choices.

3. How We Use Information (Purpose Specification)

• Provide, operate, and maintain the Service (account creation, authentication, age eligibility).
• Process simulations, keep ledgers of virtual currency, and display leaderboards.
• Provide analytics features, insights, and product improvements.
• Monitor security, prevent abuse and fraud, and enforce our Terms & Conditions.
• Communicate with you about your account, important changes, and support responses.
• Comply with applicable laws and respond to lawful requests from authorities.

4. Lawful Grounds (POPIA)

We process personal information under POPIA based on one or more of the following: your consent; processing necessary to conclude or perform in terms of our agreement with you; compliance with law; legitimate interests pursued by us or a third party, balanced against your rights (for example, to ensure security and improve the Service); or because the information was made public by you.

5. How We Share Information

• Service Providers: Hosting, analytics, email delivery, customer support, and payment processors for subscriptions. They act on our instructions and are bound by confidentiality and security obligations.
• Legal and Compliance: When required by law, regulation, or legal process, or to protect rights, safety, and integrity of users and the Service.
• Business Transfers: In connection with a merger, acquisition, or asset sale, subject to continued protection of your information.

6. International Transfers

Your information may be transferred to and stored on servers located outside South Africa. When we transfer information internationally, we use appropriate safeguards (for example, contractual commitments) to protect your personal information, consistent with POPIA.

7. Security Safeguards

We implement technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type and purpose of information. When no longer required, we securely delete or de-identify information.

9. Your Rights (POPIA Data Subject Participation)

You have rights under POPIA, subject to certain limitations:

• Request access to the personal information we hold about you.
• Request correction, update, or deletion of inaccurate personal information.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Request a record or description of your personal information we hold.
• Lodge a complaint with the Information Regulator (South Africa) if you believe your rights are infringed.

To exercise your rights, contact us at support@skillbets.co.za.

10. Cookies and Similar Technologies

We use cookies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings and, where applicable, our cookie banner. Disabling certain cookies may affect functionality.

11. Children

The Service is intended for adults 18+ only. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

12. Communications Preferences

We may send you transactional communications about your account. You can opt out of non-essential messages (such as product updates) by using unsubscribe links or by contacting support. We may still send important notices about your account or our terms.

13. Changes to this Policy

We may update this Policy to reflect changes in the Service or legal requirements. When we make material changes, we will provide reasonable notice (for example, by email or a notice on the Service). Your continued use after changes take effect constitutes acceptance of the updated Policy.

14. Contact Us

For questions or requests regarding this Policy or your personal information, contact our Privacy Officer atsupport@skillbets.co.za. You may also contact the Information Regulator (South Africa) through official channels available on its website.